Restores the products
No sign-in, on any device. If the customer has added something else in the meantime, the two carts merge. If they're signed in, their address is restored too
Abandoned carts
Abandoned carts: back in one click
Your customer adds products and leaves. If their email is known, they receive an email with a link after an interval you choose. They click, the cart is full, and they finish the order. No sign-in and no searching for the products again.
Sends automatically · A link that restores the cart · Optional discount code
The reminder
The reminder sends automatically. The next steps are yours
The first step is built in: once the cart has been inactive longer than your chosen interval, the store sends an email with a recovery link. The second and third steps are yours: an automated campaign for the “Abandoned cart” segment, with the same link sent through another channel.
This sequence is an example. The built-in email sends once per cart to a customer with a known email address, after an interval of 30 to 180 minutes (we recommend 60). You set the campaign steps and the wait between them. The reminder is included in plans with the “Abandoned carts” feature, and the monthly number of reminders depends on the plan.
Once the customer orders, all remaining steps stop. That way, no one gets a reminder for something they've already bought.
The link
The link brings back the cart, not just the customer
Every reminder, both the built-in email and campaign messages, carries a personal link to that exact cart. One click opens it with the products inside, and the customer continues to Checkout where they left off.
Carries the code
The link can include an optional discount code. It applies automatically when the link opens, so the customer doesn't have to enter it
Recovery is tracked
The order is labeled “recovered” with the channel that brought it back. Filter by that channel in the order list. The note stays in the order history
Email is built in. Viber, SMS, and Web Push messages come from the campaign, with the same link. Viber is set up separately with a verified sender.
Analytics
See where you lose customers
Analytics shows where you lose customers: whether they leave their cart before reaching Checkout or start checking out but don't finish. Compare mobile and desktop, the previous period, and your industry average. The carts themselves are in Orders → Abandoned, with products, quantities, and the last update time. Send the link manually from there, too.
Abandoned carts for the period
0.0%75 of 200 carts
previous period: 41.0% 3,5
last 7 days- - industry average 46.0%
mobile41.7%50 of 120
desktop31.3%25 of 80
Abandoned checkouts for the period
0.0%45 of 125 checkouts
previous period: 39.2% 3,2
last 7 days- - industry average 41.0%
mobile40.0%28 of 70
desktop30.9%17 of 55
The numbers in the admin come from your store. Find the other reports in Analytics →
Carts come back
A CloudCart consultant works with you to turn on the reminder and set up the campaign for the second and third steps.