The document your customer receives depends on how they pay. Here's what the platform does in each case.
The customer pays online by card. CloudCart issues a sales document with a unique number for each paid order. You open it as a PDF from the order history. It replaces the fiscal receipt under the alternative regime of Ordinance N-18.
The customer pays cash on delivery. The courier issues the receipt according to your agreement with them.
The customer requests an invoice. The invoice is issued from the order with your numbering and company details.
The month ends. The N-18 app in the admin creates a single XML file under Appendix 38 with the month's sales and reversals. You download it and submit it through the NRA (Bulgaria's National Revenue Agency) portal by the 15th.
The customer pays in store. Payment takes place at your location, not through the platform: the order stays pending until you mark it as paid. The platform is not a cash register. Counter sales stay with the cash register you already use.
Your accountant confirms whether your business qualifies for the alternative regime. Your store must be registered with the NRA, and card payments must go into your account. Invoices and N-18