Statuses update automatically
Paid, shipped, completed. The payment, waybill and courier update these statuses for you
Orders and returns
Order management: an order comes in, you click one button
Your customer pays by card, cash on delivery or Apple Pay, and the shipment goes out with Econt, Speedy or BOX NOW. The platform handles the rest: a waybill in one click, automatic status updates, and notifications sent to the customer.
The same steps for every method · Waybill in 1 click · Returns with credit notes
The steps
The same steps, whatever the method
On the left is how it was paid. On the right is how it will ship. In the middle is the same order card, and that’s all you work with.
How it was paid
Map
Cash on delivery
Apple / Google Pay
Bank transfer
Installments
Orders today48
Order #1051New
Cat Eye sunglassesblack · 1 item
129,00 €Shipping €4.90Total €133.90
Waybill Invoice Notify customer
How it ships
Econt
Speedy
Box Now
Sameday
ACS48 orders · 5 methods · 5 couriers · one screen
newCash on delivery protection. The Nekorekten app checks the customer’s phone number and email against the shared database of unclaimed shipments, using your nekorekten.com account. If the customer has been reported, they won’t see cash on delivery but can still pay by card. The risk is flagged on the order, and you can block or report a customer yourself.
Waybill in 1 click
The label and tracking number come from the courier, without leaving the order
Customer notifications
The customer receives an email when the status changes and when the order ships, plus a Viber message if the Viber channel is enabled
Invoice and sales document
Both are generated from the same screen, with your numbering. Returns also generate a credit note
Refunds
A full refund takes one click. Partial refunds are available when goods are returned and work with Stripe, PayPal, Revolut and CloudCart Pay
Manual orders
For phone or in-person orders, select the customer, address and products. The order follows the same steps
No matter how it’s paid or how it ships, the order follows the same steps.
Every day
Less manual work for every order
The three things your team does most often happen without opening each order.
01 / 03
The order closes itself
The waybill marks the order as shipped. Once the courier reports the cash on delivery payment, the order becomes paid and completed, without you opening it. The number of shipments tracked automatically each month depends on your plan
Order #1051 · cash on deliveryCompleted
New10:41 · from yourstore.bg
Shipped10:45 · Econt waybill 1051 2233 4455
automaticallyPaid and completedthe next day · the courier collected €133.90
automatically02 / 03
Saved filters
Over 20 filter types and search by phone number, waybill number, or product. Save a combination with a name and add it as a tab above the list. Each team member has their own
All 5To ship 2
Status: PaidFulfillment: UnfulfilledSave “To ship”
#1056Georgi P.Shipped
#1055Elena D.Paid
#1054Ivan K.New
#1053Nina S.Paid
#1051Maria IvanovaCompleted
03 / 03
Partial returns with a credit note
Select only the returned line items. The items go back into stock, refunds go to a card, bank account, or voucher, and the credit note is issued from the same screen
Return for order #1052Received
Wallet€24.00Cat Eye sunglasses€129.00Inventory+1 unit restocked
Refund€24.00 to card
Credit note№ 0000000043 · €24.00
How many orders come through and where they drop off - in Analytics
Scale
Grow like they do
Large stores run on CloudCart every day. Their orders go through the same admin you get.
Consumer electronics and appliance store chain
Baby and kids' store
Bulgarian probiotics
Specialty coffee
Outdoor and sports gear
Before you start
Questions everyone asks
01 / 06
How do I create a waybill, and which couriers are supported?
Directly from the order. The waybill button opens the courier’s form with the recipient, weight and cash on delivery amount already filled in - review and save. The courier provides a tracking number, and the label prints on A4 or A6. It works with any courier you’ve connected through an app - Econt, Speedy, BOX NOW, Sameday, ACS and others. If you make a mistake, cancel the waybill and create a new one. For multiple orders at once, use the “Bulk print” app, with a daily order limit based on its plan.
02 / 06
What happens after I create a waybill?
The order moves to “Shipped”, inventory decreases, and the customer receives an email confirming shipment. If you’ve enabled the Viber channel, the same notification arrives there too, within your plan’s message allowance. A paid and shipped order automatically becomes “Completed” - this setting is on by default. A single toggle turns off notifications for a specific order.
03 / 06
How are cash on delivery payments recorded?
When the courier reports that the customer has paid for the shipment, the order automatically becomes “Completed” and records the amount the courier collected. The check runs automatically for shipped orders with a waybill, and every payment update appears under “Orders → Cash on delivery sync”. Enable it in the courier’s settings, for example for Econt or Speedy. The number of shipments checked automatically each month depends on your plan. For orders outside automatic tracking, mark them as paid manually.
04 / 06
How do partial returns work?
Start a return from the order and select only the line items and quantities being returned - the amount is calculated immediately. When the goods arrive, mark them as received: the quantities go back into inventory, and the customer receives a notification. Refund the payment to the card through the payment provider, by bank transfer or with a voucher, and issue the credit note from the same screen. Partial card refunds are available with Stripe, PayPal, Revolut and CloudCart Pay.
05 / 06
Can I enter an order manually?
Yes. Add an order from “Orders”: select the customer or create one on the spot, then choose the shipping method and address, products and payment method. For cash on delivery or bank transfer, the order becomes a regular order immediately, and the customer receives confirmation. For card payments, the customer receives an email with a payment link, and the order stays a draft until they pay. From there, it follows the same steps as any other order.
06 / 06
How do I find an order and save a filter?
The search field finds orders by number, phone number (even without the country code), email, name, product or waybill number. Combine more than 20 filter types - for example, “paid”, “unfulfilled” and “today” show the orders ready to ship. Save the combination with a name and add it as a tab above the list; each team member has their own. Canceled and archived orders stay hidden until you apply a filter.
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The next step for your order
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Tell us how many orders you process each day and how you ship them.