Client & Technical Support

CloudCart provides a unique model of interaction and servicing for its clients we call it #eCommerce-as-a-service. We describe it as a multi touch partnership during which we constantly and proactively try to help our merchants improve their business results.

Easy product management

Integrate your warehouse software with ERP to organize, synchronize and manage inventory in your stores and warehouses with ease.

Connect your software

Connect your online store with any warehouse software, fulfillment, ERP systems and more, via CloudCart API or XML feed.

Level 1 Support


CloudCart’s team experience with thousands of support requests and technical related tickets successfully solved throughout the years made us understand the need for a first response solution that is not necessarily provided by human resources.

Why we believe that - because 90%+ of the requests can be classified as similar & repetitive and could easily be answered using the power of AI.

Level 2 Support

Tech Advisory

We understand that not all of the requests and issues can be solved using our extensive knowledge base available at our Help Center and via Humanless support.

That’s why Merchants have access to Level 2 Support from our Tech Advisory team that could help with various questions regarding migration, security, integrations, custom solutions, and more. The Tech Advisory Team is available via our Ticketing System or via Private chat rooms and Online Meetings*

*Not available for all of the plans, for up-to-date information check out our Pricing page

Level 3 Support

Senior Engineer

We are ready to help with even deeper technical issues that require our Senior Engineers’ Expertise. We often advise on or develop custom solutions for enterprise grade eCommerce businesses that require automations, AI, or very specific integrations and infrastructure.

*Not available for all of the plans, for up-to-date information check out our Pricing page

Access usefull knowledge in our Help Center

Frequently Asked Questions

What’s the difference between Custom websites and eCommerce-as-a-Service?

Custom websites tie you to a specific development team. Any addition or change to personalized websites takes time and money, making them far from an optimal solution for e-commerce users. CloudCart is with you every step of the way. Our locally relevant integrations, ERP systems, payment methods, and quick-to-implement extensions for smooth selling design are just the beginning.

Is Custom Website the same as Open Source?

Custom websites require a close connection with a development team or agency, while open-source websites can be built by anyone with technical knowledge. Both options take a lot of time to develop and require a significant initial investment, which can shorten your runway by more than 60%. With CloudCart eCommerce-as-a-Service, you can start working in just two weeks without needing any programming or design skills.

What’s the difference between SaaS and eCommerce-as-a-Service?

SaaS (Software as a Service) provides software solutions and integrations for online stores, paid on a monthly subscription basis.

Why pick CloudCart’s eCommerce-as-a-Service over SaaS?

SaaS is a subscription-based software model that provides access to a specific solution. eCommerce-as-a-Service gives you access to a multitude of specially created solutions. With this type of service, you can find many ways to solve each specific problem that SaaS solves, all at the same price. However, with eCommerce-as-a-Service, you also get the added flexibility of additional integrations for payments, fulfillment, marketing, access to a partner ecosystem, and many other benefits.

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