Focus on your business not your ecommerce platform!

Here you will find the most frequently asked questions that the merchants ask us. Learn more about our ecommerce software solution and what other users are interest in.

Is there a transaction fee?

No. We don’t have any transaction fee.

Is there a setup fee?

No. There are no setup fees on any of our plans.

Is there a free trial?

Yes. We offer a free, 14-day trial period of our ecommerce website builder. Start now your new business.

Do I need to enter my credit card details to sign up?

No. You can sign up and use CloudCart for 14 days without entering your credit card details. At the end of your trial, or when you decide to launch your store, you will need to pick a plan and enter your credit card details.

Are CloudCart PCI Compliant or Certified?

Yes. CloudCart is certified Level 1 PCI DSS compliant. This means all your data and customer information is ultra secure.

How long are your contracts?

No contracts! CloudCart plans are month-to-month or yearly. You can make it simple to start and stop your service at any time

How to move the data from my old store?

It is simple! First you must to export your data in .csv and then you can easily import (products, vendors, categories, customers etc.) If you need help we can do it for you, free of charge!

Will you help me set up my store?

Yes. Our 24/7 support team is always here to help you with everything.We also have personal Account Managers available for CloudCart Ultimate plan.

How to start my business with CloudCart?

It is simple! You can have your business up and running in one day. Simply register and account, pick your plan and setup your store by following onscreen instructions. You have 14 days to test and practice free of charge!

How do I accept payment from my customers?

You have a number of options to accept payments from your customers, such as PayPal, Stripe, Authorize and many more. We are constantly working in integrating different payment providers.

Do I need a SSL Certificate?

Every CloudCart ecommerce website includes a shared SSL certificate at no additional cost. If you need a custom SSL certificate please contact us.

Do I need a web host?

No. All CloudCart plans include secure, ecommerce hosting for your online store. CloudCart uses one of the best servers, networks and a global CDN to ensure your ecommerce site is reliable and fast from every part of the World

Can I use my own domain name?

Yes. Your online store can use an existing domain name that you own, or you can purchase a domain name within CloudCart control panel.

Can I use my own payment gateway?

Yes. You can use any of integrated major payment providers that CloudCart supports (PayPal, Authorize.net, Stripe, Braintree, Skrill etc.). We support the world’s leading online payment gateways. If you want to use your local payment method, please don’t hesitate to send us an email and we’ll be happy to help you

Can I use any marketing tools for my store?

Yes. CloudCart provide advanced ecommerce marketing tools which will help you to drive your online store's sales.

Do you offer any discounts?

Yes. CloudCart offer a 2 months free period on everyone of our annual plans, when they are paid upfront.

Can I switch my plan?

Absolutely! You can upgrade or downgrade your plan at any time

Can I cancel my account at any time?

Yes. If you ever decide that CloudCart isn't the best ecommerce platform for your business, you can cancel your account from your control panel.

Can I use CloudCart in my language?

Yes you can! CloudCart support user friendly panel to translate your store in your own language. Currently we have in built localization for English, Bulgarian, German, Greek, Arabic, Brazilian and Russian languages.

What will happen with my data after the 14-day free trial ends?

If you don't renew your trial period we will delete this data after another month

If you have any other questions?

We will be happy to answer all of them. Please send us an email at support@cloudcart.com or just call us.

Start for FREE and
Build Your Successful Online Store!

CloudCart is all FREE until you hit your first $1,000 in revenue!

No credit card required! You don’t pay a cent until you hit your $1,000 mark.

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